Warranty Period: The warranty period for products shall be calculated from the date of shipment, with a duration of 2 years; the warranty period for repaired parts shall be calculated from the date of acceptance after reinstallation, with a duration of 2 years.
Fault Response and Resolution: In case of product faults within the warranty period, we will immediately activate the response mechanism upon receiving the customer's written or telephone notice. For issues that can be resolved remotely, we guarantee to provide solutions within 2 hours; for faults requiring on-site handling, we will arrange professional technical personnel to arrive at the site within 48 hours and complete the maintenance work as soon as possible to restore the normal operation of the equipment.
Spare Parts Supply Guarantee: We commit to continuously supplying original spare parts that meet quality standards within 10 years after product delivery, ensuring the long-term stable operation of the customer's equipment. If some spare parts are discontinued due to product iteration, we will notify the customer in writing 6 months in advance and provide compatible alternative solutions.
Extended Warranty Service: After the customer purchases the extended warranty service, we will be fully responsible for the relevant services as agreed, and its service content, response standards, maintenance scope, etc., are completely consistent with the services within the original warranty period. The specific details shall be subject to the extended warranty agreement signed by both parties.
Comprehensive Technical Support: We will provide comprehensive, effective, and timely technical support services including but not limited to technical consultation, scheme design, and fault diagnosis according to the actual needs of customers, ensuring that customers receive professional guidance during product use.
Product Upgrades and Improvements: Within the warranty period, if we make technical improvements, functional upgrades to the product, or conduct targeted modifications according to the reasonable needs of customers, we will promptly provide customers with relevant upgrade services and technical documents free of charge to ensure that customers enjoy the latest technological achievements.
Fault Maintenance Rights: Maintenance services for faults within the warranty period (including replacement of parts, maintenance working hours, etc.) are free of charge. When a fault occurs, we will strictly implement in accordance with the response time and technical support standards agreed in this commitment.
All-Weather Service Guarantee: We provide "7×24 hours" uninterrupted technical services.
Installation and Commissioning Guidance and Training: During the installation and commissioning of the goods, if the customer has needs, we will send technical personnel to provide on-site guidance and conduct training on basic operations, daily maintenance, etc., for the customer's operators.
Technical Exchange Mechanism: During the product installation, use, and contract execution process, both parties can hold regular or irregular technical exchange meetings in the form of online or on-site meetings according to the actual situation, to discuss major issues such as technical problems in product application, contract execution progress, and optimization schemes, so as to promote the smooth development of cooperation.